Tektronix Applications Expert

Unfortunately your 2450 needs to be repaired.

To set up a repair RMA (model and serial number)
call 1-800-833-9200 opt 2.
Or send an email to rmarequest@tektronix.com
https://www.tek.com/en/services/repair/mytek_rma_request

Hello,

The .tss is known as a Session File it contains the configuration of the oscilloscope and the currently captured waveform. You can use a session file to send a configuration and data to someone else. To open a session file you have two options, either open it on another MSO4/5/6 oscilloscope, or for off scope analysis use TekScope linked below.

For other ways to save data refer to Saving and Recalling Information starting on page 181 of the help document also linked below.

TekScope:
https://www.tek.com/en/products/software/tekscope-pc-analysis-software

MSO4/5/6 Help Document:
https://www.tek.com/en/manual/oscilloscope/456-series-mso-5-series-mso

Hello, Please update the firmware of your DMM6500 and if that does not resolve the issue, it will need to be sent in for service.

To set up a repair RMA (model and serial number)
call 1-800-833-9200 opt 2.
Or send an email to rmarequest@tektronix.com
https://www.tek.com/en/services/repair/mytek_rma_request

Hello,

I have confirmed there is a error in the manual as a 10uA current digitizer range does not exist on the DMM6500. This error has been submitted to get the documentation corrected.

Hello,

Please confirm your coworkers firmware version. Also when setting up the networked please follow the below FAQ:

https://www.tek.com/en/support/faqs/how-do-i-set-network-drive-my-5-series-mso-or-6-series-mso